Question 1

What is MessageFlowSms?

Accepted Answer

MessageFlowSms is a Ghana-focused multi-tenant messaging platform for bulk SMS, voice broadcasts, email, and WhatsApp Business. Businesses use it for OTPs, transactional alerts, marketing campaigns, and customer engagement—with Mobile Money top-ups via Paystack.

Question 2

How do I start sending bulk SMS in Ghana?

Accepted Answer

Create a free account, verify your email, and you receive GH₵0.50 trial credits for 7 days. Add contacts, compose your message (or use the AI assistant), and send instantly or on a schedule. No credit card is required to start.

Question 3

Do I need a monthly subscription?

Accepted Answer

No. MessageFlowSms uses pay-as-you-go wallet credits. You only pay for messages and minutes you send. Credits never expire and work across SMS, Voice, Email, and WhatsApp.

Question 4

Who is MessageFlowSms best for?

Accepted Answer

SMBs, fintechs, e-commerce stores, clinics, schools, NGOs, and enterprises in Ghana that need reliable bulk SMS, OTP delivery, voice reminders, or WhatsApp customer care—without building their own gateway.

Question 5

How much does SMS cost in Ghana on MessageFlowSms?

Accepted Answer

SMS is priced at GH₵0.05 per message. Voice calls are GH₵0.26 per minute, and email is GH₵0.01 per email. Rates are transparent with no setup fees or monthly minimums.

Question 6

How do I buy credits with Mobile Money?

Accepted Answer

Open Wallet in your dashboard and top up with MTN MoMo, Vodafone Cash, AirtelTigo Money, card, or bank transfer via Paystack. Purchases include a 10% bonus credit.

Question 7

Do credits expire?

Accepted Answer

No. Purchased and bonus credits remain in your wallet until used, so you can run campaigns on your own schedule.

Question 8

What happens if I run out of credits mid-campaign?

Accepted Answer

The campaign pauses. You get alerts at 80% and 100% wallet usage. Top up from the dashboard to resume immediately.

Question 9

Is there a free trial for SMS marketing?

Accepted Answer

Yes. New accounts get a 7-day free trial with GH₵0.50 credits to test SMS, Voice, and Email. No card required.

Question 10

Can I send OTP and transactional SMS?

Accepted Answer

Yes. OTPs, order confirmations, payment alerts, and bank notifications are fully supported with priority delivery routing.

Question 11

Do you support WhatsApp Business messaging?

Accepted Answer

Yes. Send template messages, notifications, and two-way WhatsApp conversations from the same dashboard and wallet as SMS and voice.

Question 12

Can I run voice broadcast campaigns in Ghana?

Accepted Answer

Yes. Use text-to-speech or pre-recorded audio for reminders, collections, and announcements. Interactive IVR with DTMF is available for surveys and confirmations.

Question 13

Can one wallet fund SMS, Voice, Email, and WhatsApp?

Accepted Answer

Absolutely. Credits are pooled across channels so you can shift spend between SMS marketing, voice reminders, and email without separate balances.

Question 14

Is there an SMS API for developers?

Accepted Answer

Yes. MessageFlowSms provides REST APIs, webhooks for delivery receipts, and API keys per tenant. You can send SMS, voice, email, and WhatsApp programmatically.

Question 15

How fast can I integrate the SMS gateway?

Accepted Answer

Most teams send their first API message within an hour using our docs, sample payloads, and webhook guides. Sandbox-style testing is available with trial credits.

Question 16

Do you support delivery receipts and webhooks?

Accepted Answer

Yes. Configure webhook endpoints to receive real-time delivery, failure, and engagement events for reconciliation and analytics.

Question 17

Is MessageFlowSms secure for financial OTPs?

Accepted Answer

We use encryption in transit and at rest, role-based access control, audit logs, and tenant isolation suitable for fintech OTP and banking alerts.

Question 18

Can I prevent spam and protect sender reputation?

Accepted Answer

Yes. We enforce anti-spam policies, support contact consent workflows, and provide tools to manage templates and suppressions so your brand stays trusted.

Question 19

Where is customer data stored and who can access it?

Accepted Answer

Tenant data is isolated. Only authorized users on your account can access contacts and message history. See our Privacy Policy for processor details and your rights.

Question 20

Can I invite teammates to my messaging account?

Accepted Answer

Yes. Invite users with role-based permissions so marketers, support agents, and developers only see what they need.

Question 21

How do invoices and receipts work?

Accepted Answer

Every wallet top-up generates a receipt through Paystack. Transaction history is available in your wallet and can be exported for accounting.

Question 22

How do I get help if something fails?

Accepted Answer

Email support@messageflowsms.com, check Status, browse Docs and Guides, or visit the FAQ. Enterprise tenants can request priority support via Contact Sales.

Frequently asked questions

Getting Started

Pricing & Credits

Channels

Developers

Security & Compliance

Account & Billing

Still need help?

Try MessageFlowSms with free trial credits